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FAQS

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Got Questions? We’ve got answers – for owners and tenants.

  • IS YOUR MANAGEMENT FEE NEGOTIABLE?
    It is depending on a number of variables including amount of properties being brought on, rental return of property, proximity from the office etc. Just ask us. We don’t bite!
  • HOW IS THE PROPERTY’S RENTAL FIGURE DETERMINED?
    To reach the right rental figure, your property will be assessed thoroughly and comparatively. We look at properties currently available. In addition to taking account of your property’s size and location, the entirety of attributes, features and inclusions will be factored in, as will supply and demand in real time. Most rental markets have altered levels of supply and demand week-on-week, which is why we maintain a steady watch. Further to this, we provide a Comparative Market Analysis via Corelogic which provides up to date comparisons of properties similar to yours.
  • AM I CHARGED ANY FEES WHILE MY PROPERTY IS VACANT?
    We don’t charge any fees until we’ve executed a lease for your property. The management fee is charged on rental income, so while it is in all parties’ best interests to have your property leased, we persevere with our goal to lease your property to suitable tenants only – these are tenants that you have approved.
  • DO I HAVE THE FINAL DECISION AS TO WHICH TENANTS ARE APPROVED?
    You sure do. Unless we’re instructed otherwise, we actually encourage owners to make the final decision on applicants we put forward. We will, of course, give you our advice and recommendation based on having met the prospective tenants and thoroughly checked through their references.
  • I COULD JUST SELF-MANAGE MY OWN PROPERTY, RIGHT?
    You could; however, self-managing your property is a risky and time-consuming way to go. Navigating all the intricacies of the Residential Tenancies Act, ensuring all your legal requirements are met, and mitigating the many and varied risks involved in leasing a property is certainly not for the fainthearted. Nor is dealing with difficult tenancy situations. In an increasingly litigious society, and when emotions can run high, the knowledge and experience of a licensed property manager is invaluable.
  • IS LANDLORD INSURANCE A MUST HAVE?
    There is no legal requirement for landlord insurance; however, it is standard best practice to take out this form of specialised insurance. In our professional opinion, you leave yourself far too exposed to financial and legal risk without it. Other types of insurance policies and protections, such as building insurance and strata insurance for example, will not cover your risk, which is why we strongly recommend you have a dedicated landlord insurance policy. These are affordable, and we can guide you through the process.
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